I’m Lauren, I started my first business while trapped in a cubicle and dreaming about a better life for myself and my clients. I spent my days fixing issues I knew I could have prevented... if I'd just gotten to work with the client earlier. So I started - on an ancient laptop with a clipart logo and within 18 months was the owner of a thriving practice.
I used to think that if I did the right thing by others, they would do the same by me.
I want to tell you this story. It’s not really about criticising the woman that called me, it’s more a lesson in the importance of boundaries.
About 5 years ago at 9.30 pm a bookkeeping client called me on my mobile phone. Now, I get it, when things don’t go right you want to get them fixed ASAP. However, I was a bookkeeper. What emergency could I possibly solve at 9.30 at night?
I didn’t answer the phone. Reasonable? I thought so.
Then she called again.
Then she called my office phone and left a message letting me know that she knew I could hear her because she had heard my answering machine before! I gave in and spoke to her. Turns out it wasn’t really an emergency, it was a query on how to finish up something in her software.
I fired a client that night!